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Testimonials

“I was referred to Pro-Active IT by word of mouth, which is very important to me. Pro-Active IT has been good from day one. They give good service and have a quick response time.”

- Randy Koutzun, Vice President, Pioneer Truck Lines LTD.

“Pro-Active IT is a professional service provider that has worked with us over the past two years to build a stable and reliable IT infrastructure to support our operation. Catherine Vu is a woman entrepreneur who is client focused and her team of IT consultants are responsive, detail oriented and efficient.”

- Tracey Scarlett, CEO, Alberta Woman Entrepreneur

“Pro-Active IT developed a custom database structure for us and within one week of showcasing it to our clients we were able to obtain a new client because they were so impressed with it.”

- Dean Turgeon, Principal, Vital Engineering Corporation

“Catherine Vu, is highly skilled and dedicated to her clients! She is commited to making a difference! She is professional in all her business dealings. I am happy to recommend Catherine!”

- Jo-Ann Vacing, Executive Managing Director , E-Women Network

“Catherine's commitment to her clients is top rate. She is very personable and attentive to timely requests.”

- Linda Leontowich, CIMBS

“Catherine and her company have looked after our IT needs for a number of years now. Their service is very fast and efficient. I would recommend Catherine and her firm for your IT requirements.”

- Earl Shindruk, President, Optimax Benefits

“Cencomp prides itself with partnering with companies and individuals to provide superior business solutions. We are pleased to refer the services of Catherine's company to our valued clients.”

- Curtis Barranoik, President, Cencomp Systems Solutions Inc.

"Pro-Active IT Management has been nothing less than professional and very helpful when it came to the IT needs of our company. They were always very prompt, responding to any emergency situation, staying until the problem was resolved and until we felt comfortable that the problem was solved."

- Aquateck West Ltd

"When our system went out at 10pm one evening, our Pro-Active technician had us up and running before midnight! They take our need for low downtime seriously, The service and knowledge offered by the Pro-Active team is exceptional and extremely professional."

- Bryan Mason CA, Bryan Mason & Company

"We have always felt confident that whatever our computer needs, a call to Pro-Active will get a very quick response. They have always treated us in a friendly and professional manner. Everything is custom tailored to meet our specific needs and at very competitive rates."

- Butler Survey Supplies (Edm.) Ltd

"After interviewing a number of companies, we decided to use Pro-Active IT because of the the integrity and commitment of Catherine Vu. Support services from Pro-Active have been first class and I would have no hesitation in recommending their services which I do often."

- Michael R. Deacon, Chief Financial Officer, Cormode & Dixon Construction Ltd

"Like most offices, when we have a computer problem everything comes to a standstill. Having Pro-Active IT Management staff respond quickly allows us to get back to work with as little delay as possible. They are knowledgeable with both software or hardware issues."

- Han Niezen, Office Manager, Bentley Northchem

"Catherine and Proactive IT Management Inc. have gone above and beyond their promised levels to find the ideal solution to meet the needs of my growing company. We are very happy with all aspects of Pro-Active IT's services."

- Thomas Brown, Owner/President Crossbow Machine Corp.

"We have been dealing with Pro-Active IT Management INC since 1998, they are able to understand the needs and wants of our business and are always knowledgeable in regards to all our computing needs. Pro-Active delivers on their promises, and have on occasion exceeded our expectations on what they were able to do for us."

- Shayne Saprunoff, General Manager, Northern Weldarc Ltd.

"From the first time we met, I felt like Pro-Active was different. In such a competitive and highly technical industry, your community spirit and trusting approach were refreshing. Along with that came highly dependable service."

- Syrell Wilson, Office Administrator, Terra Association

Case Studies

Case Study A – System Overhaul

This particular case was referred to us by an existing construction client. After our customary analysis we discovered this business was paying a higher monthly IT bill than necessary and not receiving the services they needed. The nature of their business is time-sensitive, and for that fact they considered themselves a “high maintenance” client - when they need IT assistance they need it ASAP.
Our technicians went in and assessed the situation, reconfiguring their current IT system and resolving any outstanding issues. A BES server was installed, which corrected their challenging issues.

The changes and additions increased their efficiency three-fold and saved them 50% off their monthly IT bill.

Not only were they now saving half of their monthly fees, they were also able to learn throughout the process what had caused their past issues and how to prevent them from future occurrences.

Pro-Active IT educates our clients during their solutions process so they will have the tools and knowledge to correct future issues if they so desire.

Case Study B – System Upgrade

In this case study the client had outgrown their systems and needed to upgrade to take their business to the next level. They originally started out with 10 computers and no server, feeling that a server wasn’t of value compared to the cost… at that time.

As their business grew, they outgrew their original systems. Pro-Active IT sat down with the client to go over the pros and cons of a dedicated server – the pros won. The next step was to source and price the right server that would meet their needs and allow for growth for the next 3 to 4 years. The unit also had to be cost-effective, otherwise it would be a deal breaker for the client.

After the server was purchased and installed, Pro-Active IT trained the company’s staff on how to use Sharepoint. The server install and Sharepoint training gave this client the ability to grow and become cutting edge in their industry. The use of Sharepoint provided a value-added service to their clients resulting in procuring a $1.5 million account!

Case Study C – Retail Systems (POS)

When this particular client approached Pro-Active IT they were very frustrated and concerned. They had hired numerous IT companies to help them get their receipt printer working with their UNIX Point of Sale System, but to no avail. Going from company to company to company was costing them time, money and potential business as they could not print receipts for their retail clients.

After about seven hours of work, wading through the “patch work” done by the previous IT companies, Pro-Active IT discovered the root of the problem. It turned out to simply be the hardware system was overloaded by other technicians changing the configuration to the client’s UNIX program. An easy fix for Pro-Active IT once the problem was located.

The client was ecstatic to be able to use their equipment without having to switch to a different POS system.

Case Study D - Virtualization

This company has been our client for approximately 3 years and had 4 servers that needed to be replaced within a year. They had a good but old IT system and it was running out of room. The client was in the process of expanding operations and wanted to have the right technology to run their business efficiently, helping them grow with the least amount of downtime.

We did a complete system analysis, determining what was critical to them and proposed two options:

Replace their current servers and install the latest MS Operating System. Essentially using the same system but with new hardware.
Purchase new servers and implement a virtual environment.

The client chose to take advantage of the benefits of virtualization. The project was completed with minimum downtime and the transfer went seamlessly. The client is very happy, and since the upgrade has had a need for a new sequel server which Pro-Active IT installed without having to purchase additional hardware.

Currently this client is enjoying a state-of-the-art system and has confidence in their leading edge technology with Pro-Active IT at their side.

Case Study E – Simplification

This client is a non-profit organization with two locations. They were incurring a huge expense every month for their IT systems. The expense would have been acceptable if the systems worked, but they didn’t. Unfortunately for this client their continual IT problems were also affecting staff morale.

Pro-Active IT performed an initial analysis and ascertained the client’s current IT system was very convoluted and too complicated for their needs. There were also issues with the system being improperly configured.

After assessment, Pro-Active IT began simplifying their infrastructure and reconfigured their servers. There was an immediate difference in ease of use. System issues disappeared and they saved approximately 50% off their IT expenditure. They are happy to finally have a system that works, and are confident we will be there to help them grow so their organization can assist more people. This client also chose the Maintenance option of having Pro-Active IT visit monthly to re-evaluate the systems and ensure they are functioning properly.